Accessibility Statement

Venue

The event venue is a fully accessible location with the majority of the exhibition and attractions being on the ground floor areas. There is a person lift providing access to the two event areas located on the mezzanine levels.

 

Disabled and Carer Discount Code

We are committed to ensure disabled persons can access and purchase tickets online without issue. To avoid misuse of the tickets purchase process we request an email in advance of making a ticket purchase to request our disabled and carer discount code which can be applied at the checkout.

This enables us to manage the process and monitor the ticket sales to prevent abuse of the discounted sales as we want to ensure disabled persons and eligible carers receive the discount and that the required facilities and services are properly provided for all attendees.

 

Essential Companions

If you require the support of an essential companion please email us your request as we consider this on a case-by-case basis again to prevent misuse and abuse of this request.

We can offer essential companions a free entry ticket to the event if the criteria is met. This is to acknowledge the responsibility of the companion to provide support to a disabled customer in exchange for a free ticket of entry to the event.

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Our criteria for essential companion eligibility is seen as someone who provides a customer with a level of support that without which they would be unable to safely enjoy our event or services on the same level as non-disabled customers.

 

Eligibility Criteria

To be eligible for the essential companion free ticket we request evidence of eligibility to avoid any misrepresentation of customers needs.  

We reserve the right to review an application without the recommended evidence on a case-by-case basis.

 

Forms of evidence that may be requested

Disabled Living Allowance (DLA)

Attendance Allowance (AA)

The Access Card

 

Please note essential companion tickets can only be issued to accompany a disabled person who has purchased a valid ticket. Please provide details of the order reference for your ticket purchase when requesting your essential companion ticket.

 

We take the measure set out above to request information as we want to make sure we cater for every customers needs so that all visitors get the maximum enjoyment from our event.